"Course provided concrete and proven substance.The course featured clear presentation, was easy to follow and practical."
Christopher Kurt - USA
"This was a GREAT course! I loved the instructor and the stories. I learned a great deal and I am very pleased!"
Tammy Zelton - USA
"As the facilitator used everyday language and scenarios it emphasized ways to speak/talk to de-escalate an individual in crisis. This was very useful, and a way to build confidence in oneself, when next going out in the field, or a crisis happens with one of my individuals escalating."
Judith Bergman - USA
"This course was interactive. I learned many valuable tools to expand my skill-set."
Paige Martin - USA
"Learning about the SOLVE Solution, the different stages of a crisis, and the Emotional Response Levels broke down a crisis in way that helped me to think in more detail about the reciprocity between myself and the person in crisis so as to effectively de-escalate a crisis. "
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